Refund policy

We have a 5-day return/replacement request window, which means you have 5 days after receiving your item to request a return/replacement.

Return/replacement requests are accepted only for items that are damaged, defective, incorrect, or not working as intended (photos/videos may be required).

To be eligible for a return (if approved), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return/replacement request, you can contact us at official.relivica@gmail.com with your Order ID and clear photos/videos showing the issue. Please note that approved returns will need to be sent to the following address: 765 Ward 12A Arun Vihar Sector 37 Noida Uttar Pradesh 201303 India.

If your return is accepted, we’ll send you return instructions on how and where to send your package (and a return shipping label, if applicable). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at official.relivica@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us within 5 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos/videos may be required.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to contact us at official.relivica@gmail.com with your Order ID (and photos/videos, if applicable) so we can evaluate the issue and arrange a replacement/refund as applicable. If you want a different item, please place a separate purchase for the new item.

European Union 14 day cooling off period

This section is not applicable as we currently ship only within India.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at official.relivica@gmail.com.